Privacy Policy

Welcome to Dave's Hot Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website daveshotdelivery.click, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, mobile experiences, and any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. About Us

Dave's Hot Chicken is a food service business operating in the United States. We are dedicated to delivering exceptional hot chicken experiences to our customers. For any questions, concerns, or requests related to this Privacy Policy, you may contact us using the information below:

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Information You Provide to Us

When you register an account, place an order, subscribe to our newsletter, participate in promotions, or contact us for support, you voluntarily provide us with certain personally identifiable information. This may include:

• Full Name – to identify you and personalize your experience
• Email Address – for order confirmations, account management, and marketing communications
• Phone Number – for delivery coordination and customer support
• Delivery Address – including street address, city, state, and ZIP code, to fulfill your food delivery orders
• Billing Information – such as credit card details or other payment method information, processed securely through our payment processors
• Account Credentials – usernames and passwords if you create an account
• Order History and Preferences – records of your past orders, dietary preferences, and special instructions
• Communications – any messages or feedback you send to us via email, contact forms, or customer service channels

2.2 Automatically Collected Information

When you access or use our website at daveshotdelivery.click, certain information is automatically collected by our servers and analytics tools. This includes:

• IP Address – used to determine your approximate geographic location and for security purposes
• Browser Type and Version – to ensure our website is displayed correctly for you
• Operating System – to optimize website compatibility
• Referring URLs – the website or link that directed you to our site
• Pages Visited – the specific pages you view and the duration of your visits
• Time and Date of Access – timestamps of your interactions with our Services
• Clickstream Data – the sequence of pages you visit and links you click
• Search Queries – terms you search for within our website

2.3 Device Information

We may collect information about the device you use to access our Services, including:

• Device type (desktop, laptop, smartphone, tablet)
• Mobile device identifiers (such as Advertising ID on Android or IDFA on iOS)
• Hardware model and specifications
• Network information, including mobile carrier
• Screen resolution and display settings

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our website. For a detailed explanation of how we use cookies and your choices regarding them, please refer to our Cookie Policy section below (Section 9) and our standalone Cookie Policy page.

2.5 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms – if you connect your social media account or interact with us on platforms such as Facebook, Instagram, or Twitter
• Marketing and Analytics Partners – who may provide us with demographic and behavioral data to help us understand our customer base
• Payment Processors – who may share transaction-related information
• Delivery Platforms – third-party delivery services that facilitate our food delivery operations

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. The primary bases for our processing include performance of a contract, our legitimate business interests, compliance with legal obligations, and your consent where applicable. Specifically, we use your information to:

3.1 Provision of Services

• Process and fulfill your food orders, including coordinating delivery to your address
• Create and manage your customer account
• Send order confirmations, receipts, and delivery status updates
• Process payments and prevent fraudulent transactions
• Respond to your inquiries, complaints, and requests for customer support

3.2 Analytics and Service Improvement

• Analyze website traffic and user behavior to improve our website design and functionality
• Understand customer preferences and order patterns to optimize our menu and services
• Conduct internal research and development to enhance our offerings
• Monitor and troubleshoot technical issues
• Generate aggregated, anonymized reports on service performance

3.3 Marketing and Promotions

• Send you promotional offers, discounts, and newsletters if you have opted in to receive marketing communications
• Personalize your experience by displaying menu items and promotions relevant to your preferences and order history
• Run targeted advertising campaigns on third-party platforms such as Google Ads, Facebook Ads, and Instagram
• Administer contests, sweepstakes, surveys, and loyalty programs
• Notify you about changes to our menu, services, or policies

3.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws and regulations in the United States
• Respond to lawful requests from government authorities, including law enforcement agencies
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Dave's Hot Chicken, our customers, and the public
• Detect, prevent, and address fraud, security breaches, and other harmful activities

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of parties in the circumstances described below:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who perform functions on our behalf, including:

• Payment Processors – such as Stripe or Square, who handle credit card and electronic payment transactions securely
• Delivery Services – third-party courier partners or platforms like DoorDash, Uber Eats, or Grubhub who help deliver your orders
• Cloud Hosting Providers – who store and process data on servers located within the United States
• Email Marketing Platforms – such as Mailchimp or similar services, used to send promotional and transactional emails
• Analytics Providers – such as Google Analytics, which help us understand website usage patterns
• Customer Support Tools – platforms that help us manage and respond to customer inquiries
• Advertising Networks – such as Google and Meta (Facebook), to serve targeted advertisements

All service providers are contractually required to use your information only as directed by us and in accordance with this Privacy Policy and applicable law. They are prohibited from using your data for their own independent commercial purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law, regulation, or valid legal process, including:

• In response to a subpoena, court order, or other governmental request
• To comply with the requirements of federal or state regulatory authorities
• To investigate potential violations of our Terms of Service
• When we believe disclosure is necessary to protect the safety of any person or to address fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy involving Dave's Hot Chicken, your personal information may be transferred to the acquiring entity or successor organization as part of the transaction. We will notify you of any such change and any choices you may have regarding your information, to the extent required by applicable law.

4.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so, such as when you choose to participate in co-branded promotions or partner programs.

5. Data Security

We take the security of your personal information very seriously. We have implemented a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption – We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing – All payment card information is processed through PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Access Controls – Access to personal data is restricted to authorized personnel who need it to perform their job functions. All employees with access to personal data are trained on data privacy and security practices.
• Firewalls and Intrusion Detection – We employ network security tools including firewalls and intrusion detection systems to prevent unauthorized access to our systems.
• Regular Security Audits – We conduct periodic assessments of our security practices and infrastructure to identify and address potential vulnerabilities.
• Data Minimization – We collect only the minimum amount of personal information necessary for the purposes described in this policy.

In the event of a data breach that affects your personal information, we will notify you and the appropriate regulatory authorities in accordance with applicable federal and state law, including any obligations under applicable state data breach notification statutes.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a resident of California, you have the following rights under the CCPA and CPRA:

• Right to Know – You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it was collected, and the categories of third parties with whom it was shared.
• Right to Delete – You have the right to request that we delete personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Correct – You have the right to request correction of inaccurate personal information that we hold about you.
• Right to Opt-Out of Sale or Sharing – You have the right to opt out of the sale or sharing of your personal information. While we do not sell your personal information for monetary compensation, we may share it with advertising partners in ways that may constitute "sharing" under the CPRA. You may opt out of this by contacting us or using our website's privacy controls.
• Right to Limit Use of Sensitive Personal Information – You have the right to limit the use and disclosure of sensitive personal information to only what is necessary for providing the requested services.
• Right to Non-Discrimination – We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide you a different level of quality because you exercised your privacy rights.

To submit a California privacy rights request, please email us at [email protected] with the subject line "California Privacy Rights Request." We will respond to your request within 45 days as required by law.

6.2 Rights Available to All U.S. Customers

Regardless of your state of residence, we provide all customers with the following rights:

• Right of Access – You may request a copy of the personal information we hold about you.
• Right to Correction – You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion – You may request that we delete your personal information, subject to our need to retain certain data for legal compliance, fraud prevention, or other legitimate purposes.
• Right to Data Portability – You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent – Where we process your information based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Opt Out of Marketing – You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected].

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]
• Website: daveshotdelivery.click

We may need to verify your identity before processing your request to protect your privacy and security. Verification may involve confirming your email address, account information, or other identifying details. We will not fulfill requests from individuals who cannot be verified. We aim to respond to all requests within 30 to 45 days, depending on applicable legal requirements.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are as follows:

When your personal information is no longer needed for the purposes for which it was collected, or when the applicable retention period expires, we will securely delete, destroy, or anonymize the data in accordance with our internal data retention and disposal procedures.

8. Children's Privacy

Dave's Hot Chicken does not direct its Services to children under the age of 18. We do not knowingly solicit or collect personal information from anyone under 18 years of age. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take prompt steps to delete that information from our records in accordance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506, and any applicable state laws.

If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we may take appropriate action. We are committed to protecting the privacy and safety of children.

9. Cookies and Tracking Technologies

Our website daveshotdelivery.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. This section provides a summary of our cookie practices.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies – These cookies are essential for the operation of our website, enabling core functionality such as shopping cart management, user authentication, and security. These cookies cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies – These cookies collect information about how visitors use our website, including which pages are visited most frequently and whether error messages are received. We use tools such as Google Analytics for this purpose. All information collected is aggregated and anonymous.
• Functionality Cookies – These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, personalized features.
• Targeting and Advertising Cookies – These cookies are used to deliver advertisements relevant to your interests and to track the effectiveness of our advertising campaigns. They may be set by us or by third-party advertising partners such as Google and Meta.

9.2 Managing Your Cookie Preferences

You can control and manage cookies in the following ways:

• Browser Settings – Most web browsers allow you to refuse or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
• Opt-Out Tools – You can opt out of interest-based advertising through the Digital Advertising Alliance (DAA) opt-out page at www.aboutads.info or the Network Advertising Initiative (NAI) opt-out page.
• Google Analytics Opt-Out – You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on.
• Our Cookie Consent Tool – When you first visit our website, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies.

For a full and detailed description of the cookies we use, their purposes, and your opt-out options, please refer to our full Cookie Policy, which is available on our website at daveshotdelivery.click.

10. International Data Transfers

Dave's Hot Chicken is based in the United States, and our primary data processing occurs within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

In certain circumstances, we may transfer data to service providers or partners located in other countries. When we do so, we ensure that appropriate safeguards are in place to protect your personal information, including:

• Contractual data processing agreements with standard data protection clauses
• Ensuring that recipient countries or organizations provide an adequate level of data protection
• Obtaining your explicit consent where required

By using our Services, you consent to the transfer of your personal information to the United States and any other countries where our service providers operate, in accordance with this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not operated or controlled by Dave's Hot Chicken. This Privacy Policy applies solely to information collected through our website and Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

We strongly encourage you to review the privacy policy of every website you visit. Linking to a third-party website does not imply our endorsement of that website or its privacy practices.

12. FTC Compliance and Consumer Protection

Dave's Hot Chicken is committed to complying with the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45, which prohibits unfair or deceptive acts or practices in or affecting commerce. Our privacy practices are designed to be transparent, honest, and consistent with our stated policies.

We do not engage in deceptive data collection practices, and we honor all commitments made in this Privacy Policy regarding the use and sharing of your personal information. If you believe that our data practices are inconsistent with this Privacy Policy or violate applicable law, you have the right to file a complaint with the FTC.

13. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to first contact us directly so we can address your concerns promptly:

• Email: [email protected]
• Website: daveshotdelivery.click

If you are not satisfied with our response, you have the right to file a complaint with the appropriate data protection or consumer protection authority. In the United States, relevant authorities include:

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for responding to DNT signals, and our website does not currently alter its data collection and use practices in response to DNT signals. We will continue to monitor developments in this area and update our practices accordingly.

California residents are entitled to know whether we honor Do Not Track signals. As stated above, we currently do not honor such signals. However, you can still opt out of targeted advertising through the mechanisms described in Section 9 (Cookies and Tracking Technologies).

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website at daveshotdelivery.click
• Send an email notification to registered users where required by law or where we deem it appropriate given the significance of the changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If we make changes that materially and adversely affect your rights under this Privacy Policy, we will provide you with at least 30 days' advance notice before the changes take effect, to the extent required by applicable law.

16. Specific State Privacy Rights

In addition to California, several other states have enacted or are in the process of enacting comprehensive consumer privacy laws. We are committed to honoring the privacy rights of consumers in all U.S. states where such rights exist, including but not limited to:

• Virginia – Consumer Data Protection Act (CDPA)
• Colorado – Colorado Privacy Act (CPA)
• Connecticut – Connecticut Data Privacy Act (CTDPA)
• Utah – Utah Consumer Privacy Act (UCPA)
• Texas – Texas Data Privacy and Security Act (TDPSA)
• Florida – Florida Digital Bill of Rights

Residents of these states may have rights similar to those described in Section 6, including rights to access, correct, delete, and obtain a portable copy of their personal data, as well as the right to opt out of targeted advertising and profiling. To exercise your state-specific privacy rights, please contact us at [email protected].

17. Contact Us

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 30 business days. For California residents exercising rights under the CCPA/CPRA, we will respond within the legally required timeframe of 45 days, with the possibility of a one-time extension of an additional 45 days where reasonably necessary, provided we notify you of the extension within the initial 45-day period.