Refund Policy

Effective Date: July 16, 2026 | Last Updated: July 16, 2026

1. Introduction

At Dave's Hot Delivery, we are committed to providing our customers with the highest quality food and exceptional service. We understand that issues can occasionally arise with food orders, and we have established this comprehensive Refund Policy to ensure that all concerns are handled fairly, transparently, and efficiently.

This policy governs all refund, exchange, and cancellation requests related to orders placed through our website at daveshotdelivery.click or via any affiliated ordering platform we operate. Our policy has been developed in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state consumer protection statutes.

We strive to resolve all refund-related matters quickly and to your satisfaction. If you have any questions about this policy, please do not hesitate to contact us at [email protected].

2. Eligibility Conditions for Refunds

Not all orders are automatically eligible for a refund. To qualify for a refund, one or more of the following conditions must be met:

• Incorrect Order: You received items that are different from what you ordered. This includes wrong menu items, incorrect toppings, sides, or sauces that differ from your confirmed order summary.
• Missing Items: One or more items included in your order were not delivered or were missing from your package upon receipt.
• Food Quality Issues: The food you received was in an unacceptable condition upon delivery, such as being undercooked, spoiled, contaminated, or otherwise not fit for consumption. Photographic evidence may be required.
• Significant Delivery Delay: Your order arrived more than 60 minutes beyond the estimated delivery window provided at the time of order placement, rendering the food unfit to eat or no longer desirable.
• Order Not Delivered: You did not receive your order and our delivery tracking confirms a failed or unverified delivery attempt.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error on our platform.
• Allergic Reactions Due to Mislabeling: If you clearly indicated a food allergy in your order notes and the delivered food contained the allergen due to our error, you may be eligible for a full refund. Please seek medical attention immediately if you experience a reaction and notify us as soon as possible.

Refund eligibility is determined on a case-by-case basis. Dave's Hot Delivery reserves the right to request supporting documentation, including photographs or order receipts, before approving any refund request.

3. Timeframes for Refund Requests

To ensure your request can be properly reviewed, all refund claims must be submitted within the following timeframes:

Requests submitted outside these timeframes may not be considered. We encourage all customers to inspect their orders immediately upon receipt and to contact us promptly if any issues are identified.

4. Non-Refundable Items and Situations

Certain orders, items, or circumstances are not eligible for a refund. These include, but are not limited to:

• Change of Mind: Refunds will not be issued simply because you changed your mind about an order after it has been prepared or dispatched.
• Spice Level Preferences: Dave's Hot Chicken is known for its signature heat levels. Refunds will not be granted because the spice level was not to your personal preference, as long as you selected the correct heat level at the time of ordering.
• Incorrect Address Provided by Customer: If a delivery failure occurred because you provided an incorrect or incomplete delivery address, the order will not be eligible for a refund.
• Failure to Be Present: If you were not available to receive your delivery and the food was left in accordance with your delivery instructions, the order will not be eligible for a refund.
• Partially Consumed Orders: Refunds or credits will generally not be issued for food items that have been substantially consumed before a complaint is made, unless the concern relates to a health or safety issue.
• Promotional or Free Items: Items received as part of a promotion, discount campaign, or free offer are not eligible for monetary refunds.
• Orders Placed Through Third-Party Platforms: If your order was placed through a third-party delivery application or service not operated by Dave's Hot Delivery, you must contact that platform directly for refund assistance, as we do not control their refund processes.
• Late Requests: Refund requests submitted beyond the timeframes outlined in Section 3 above will not be honored.

5. How to Request a Refund — Step-by-Step

To initiate a refund request, please follow these steps carefully:

1. Step 1 — Document the Issue: Before contacting us, gather evidence to support your claim. This may include photographs of the food, your order confirmation email, or screenshots of any error messages or charges.
2. Step 2 — Contact Our Support Team: Send an email to [email protected] with the subject line "Refund Request — [Your Order Number]." Alternatively, you may visit our website at daveshotdelivery.click and use the customer support contact form.
3. Step 3 — Provide Required Information: In your message, include the following details:
   • Your full name
   • Email address used to place the order
   • Order number or confirmation number
   • Date and time of the order
   • A clear description of the issue
   • Any photographic or documentary evidence
   • Your preferred resolution (refund, credit, or replacement)
4. Step 4 — Await Acknowledgment: Our support team will send you an acknowledgment email within 1 business day confirming receipt of your request and providing an estimated timeline for resolution.
5. Step 5 — Review and Decision: Our team will review the details of your request, including any submitted evidence. We may contact you for additional information if necessary. A decision will be communicated to you within 3–5 business days.
6. Step 6 — Refund Issuance: If your refund request is approved, the refund will be processed using the method outlined in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your money will depend on your original payment method. Refer to the table below for estimated processing times:

7. Partial Refunds

In certain situations, Dave's Hot Delivery may issue a partial refund rather than a full refund. Partial refunds may apply in the following circumstances:

• Only some items in a multi-item order were missing or incorrect, and the remaining items were delivered satisfactorily.
• The food quality issue affected only a portion of the order.
• The delivery delay affected only part of the order (e.g., some items arrived on time while others were significantly late).
• A coupon, discount, or promotional credit was applied to the original order. Refunds in such cases will reflect the proportional value paid by the customer.
• Delivery fees may be refunded separately or in part depending on the nature of the complaint.

The exact amount of any partial refund will be determined at the sole discretion of Dave's Hot Delivery based on the specifics of each case. We will communicate the refund amount clearly to you before processing.

8. Exchange Policy

Due to the perishable nature of food products, Dave's Hot Delivery does not offer traditional product exchanges in the same manner as a retail store. However, we do offer the following alternatives where appropriate:

• Replacement Order: If your order was incorrect or contained missing items, we may dispatch a replacement delivery at no additional charge, subject to availability and operating hours at the time of your complaint.
• Store Credit: In lieu of a monetary refund, we may offer store credit equivalent to the value of the affected items, which can be applied to your next order placed on daveshotdelivery.click.
• Menu Substitution: If a specific item you ordered was unavailable and a substitution was made without your prior consent, you are entitled to a refund for that item or an alternative item of equal or lesser value.

All exchange or replacement decisions are subject to approval by our customer support team and will be communicated to you within 3 business days of your initial request.

9. Cancellation Policy

We understand that circumstances can change, and you may need to cancel an order. Please review our cancellation terms below:

9.1 Pre-Preparation Cancellation

If you cancel your order before it has entered the preparation stage, you are entitled to a full refund of the amount paid, including any applicable delivery fees. To cancel before preparation begins, please contact us immediately at [email protected] or via our website. Cancellation windows are typically very short (within 2–5 minutes of order placement) given the fast-paced nature of food preparation.

9.2 Post-Preparation Cancellation

If your order has already entered preparation or has been dispatched for delivery, cancellations will not be accepted and a full refund will not be issued. In such cases, you may still be eligible for a partial refund or store credit at our discretion.

9.3 Restaurant Closures or Unavailability

If we are unable to fulfill your order due to unforeseen closures, ingredient unavailability, or technical issues on our end, you will receive a full refund automatically within 3–5 business days. We will notify you via email as soon as we are aware of the issue.

9.4 Recurring or Scheduled Orders

If you have set up any scheduled or recurring orders through our platform, you may cancel such orders at least 60 minutes before the scheduled preparation time to receive a full refund for the upcoming order.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Dave's Hot Delivery provides the following escalation and dispute resolution process:

10.1 Internal Escalation

If your initial refund request was denied or you disagree with the amount offered, you may request an escalation by replying to your original support email or sending a new message to [email protected] with the subject line "Refund Dispute — [Your Order Number]." A senior member of our customer satisfaction team will review your case within 5 business days and provide a final internal decision.

10.2 Chargeback Rights

You have the right to dispute any charge with your credit card company or financial institution. However, we encourage you to attempt to resolve the matter with us directly before initiating a chargeback, as doing so enables us to resolve your concern more quickly and effectively. Chargebacks initiated without prior communication to us may result in your account being restricted from future orders while the dispute is under review.

10.3 FTC and Consumer Protection Agencies

If you believe your consumer rights have been violated, you have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov, or with the consumer protection office in your state. We operate in full compliance with the FTC Act and applicable state consumer protection laws.

10.4 Informal Mediation

For disputes that cannot be resolved through our internal process or via chargebacks, both parties agree to first attempt resolution through informal mediation before pursuing any formal legal action. Either party may propose mediation by sending a written notice to the contact information provided in Section 11.

11. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, or disputes, please contact Dave's Hot Delivery through the following channels:

12. Policy Updates

Dave's Hot Delivery reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage all customers to review this policy periodically. Continued use of our website and ordering services after any changes have been made constitutes your acceptance of the updated policy.